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Shipping and Delivery

Shipping and Delivery

We will ship your order to your address from inside the US or Canada (see "Ships From" on the "Additional Information" tab on each product page) and email your tracking number once your order has been shipped. Also, we may contact you for large items ahead of time to inform you about the scheduled delivery time. You will receive your item(s) within 10 business days after shipment. Rush Delivery services are available for a fee if you need to receive your item(s) earlier. 

Most of the times, we ship the orders on time. However, the shipping and transit times are given as estimates as they may change depending on the time of the year and orders volume. For made to order items, we take 100% deposit. We consider an item as a made to order item when the usual shipping time of the item is longer than a week. Please see "Usually Ships Within" on the "Additional Information" tab on each product page.  

Most of the products on Xiorex website can be delivered to Canadian or US addresses (excluding Alaska, Hawaii & Puerto Rico). Some items can be shipped only within the local regions where they are available. These are marked as regional items on our website. However, if your order total is over $1,000, please call our customer service line and we try to ship the item(s) with your order.

 

Shipping Charges

We suggest contacting us for accurate shipping fees and possible discounts before putting your order. However, you can consider the followings to have ideas about the shipping charges:
a- Free shipping to USA and Canada for orders over $800
b- Also Free if the item marked with Free Shipping
c- 12.5% orders less than $800
d- Orders to small cities, remote & rural locations > please call
e- In case of unexpected shipping charges we would contact you.
f- Sometimes, we may not be able to ship to an address different from your billing address.

 

Available Services

When you receive your products, the driver assists you to offload your items from the truck. We also provide Inside Placement and White Glove delivery services for a fee. In Inside Placement service, your item(s) will be placed in free space(s) inside the room(s) of your choice. In White Glove service, your item(s) will be installed in free space(s) inside the room(s) of your choice and packaging will be removed. Please call for availability of these services at your location. Small items that are shipped by major shipping companies (FedEx, UPS, …) are excluded from Inside Placement and White Glove services.